track my order
stay in the loop
For queries about the delivery status of your order, kindly utilise the order tracking function above. It will provide the most current and precise details about your order’s delivery.
It’s important to note that our customer service team cannot offer more current information on your order’s delivery status than what’s available on our delivery partner’s tracking websites. Furthermore, we are unable to relay any messages to our delivery partners regarding delivery modifications, designated drop-off points, or rescheduling deliveries.
If you wish to directly communicate with our delivery partners about your order, their contact details are as follows:
Royal Mail
- Phone: 03457 740 740
- Website: click here
DPD
- Phone: 0121 2750 500
- Website: click here
Fedex
- Phone (UK): 03456 07 08 09
- Phone (Outside UK): +44 24 76 706 660
- Website: click here
For orders without a tracking number, they are dispatched via Royal Mail 1st class post. This typically aims for a 1-2 working day delivery, though occasionally, it might take up to 14 working days.